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Telephone Etiquette (Free)

Phone etiquette is a highly valuable tool for an employee's skill set, and our Telephone Etiquette workshop will help provide those skills. This course will help your participants improve their phone skills, making them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Through our Telephone Etiquette workshop, your participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls, along with knowledge of how to deal with rude or angry callers, makes this workshop a great investment.
  • Telephone Etiquette
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever